Moneiva’s Surcharge is an AI-powered agent that intelligently automates your accessorial-related inquiries, freeing up your team to focus on top-line business activities. Surcharge is on call 24x7, so you don’t have to be.
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Track detention, alert customers in real-time, and increase recoupment rates. Automated workflows create records, alert the right parties, and reduce internal handoffs.
Real-time visibility into key logistics metrics. Monitor exceptions, track pending approvals, and identify top carriers with accuracy issues, ensuring efficient operations and proactive decision-making.
Processing over 1000 accessorialcharges each week helped us understand thefrustration of losing time, money, and valuable talentin the process. So we created the technology to automate these workflows.
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Accessorial charges have been part of our industry for decades so, of course, you are handling it currently with staff. Automation and visibility into accessorial charges will bring similar changes as automated tracking. Remember how you used to manually track freight with you staff as well?
Moneiva meets you where you and your staff work. Many of our customers' primary communication channel is still email (or text, or WhatsApp). We don't have to change that. We deliver the information where you are used to seeing it, capture approvals, and then do our magic from there.
Moneiva removes 20% of "garbage" time from your sales teams and focus them on generating more revenue.
With Moneiva, you increase your accessorial recoupment rate (detention, lumpers, permits, etc) by 49%, thus increasing profitability.
The 30% exception rate on invoices - gone!
The math is pretty simple. We are happy to work through it with you!
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No problem at all! Moneiva is a standalone app - we will automate your workflows all the same, while we integrate with your TMS platform in the background. Most TMS applications are quite agreeable to integrations, once their customer asks for it.
Yes! Best case scenario is that you record calls between carriers and your staff. We take these calls and help personalize Surcharge - from her name, through how she handles individual situations, approvals, and customer communications. It's actually pretty amazing!
No, actually we cover the whole gamut. It's what makes us different and allows us to automate your workflows end-to-end.
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