Automation in freight accessorial management

Proactively notify clients of accessorial charges during the transport for real-time approval.
Save the headaches, the hassles, and the uncomfortable conversations of post-delivery accessorial investigations

Schedule a Call

APPROVE
detention, permits, lumper and other surcharges by the customer prior to invoicing

ELIMINATE
the countless hours spent researching accessorial details after a load is delivered.

ALERT
customers of potential accessorial charges as they occur

Keep carriers and customers happy without losing money and time on detention charges and other accessorials

Real-Time Accessorials Visibility

Instantly see and manage all accessorial charges as they occur, reducing fraud and expediting cashflow by 4 days.

Automated Approval Workflows

Automate overnight exception handling. Reduce unnecessary calls, internal handoffs, and speed up approvals from customers.

AI Engine for Customer Communication

Automate what accessorial charges are sent to customers within SLAs. Track customer approvals and ensure load profitability.

CARRIER SUPPORT ON STEROIDS

Meet Surcharge, Moneiva's AI Accessorial Agent

Moneiva’s Surcharge is an AI-powered agent that intelligently automates your accessorial-related inquiries, freeing up your team to focus on top-line business activities. Surcharge is on call 24x7, so you don’t have to be.

Inbound and outbound call accessorial handling

Real-time approvals and record tracking

Overnight accessorial decisioning and workflows

Lumper Approval Demo

Surcharge · Surcharge recording 2024_08_29

Detention Alerting Demo

Surcharge · Surcharge recording 2024_08_29_detention

Action, not reaction

Detention alerting and lumper management

Track detention, alert customers in real-time, and increase recoupment rates. Automated workflows create records, alert the right parties, and reduce internal handoffs.

Eliminate time and effort investigating accessorials

Reduce operational costs associated with manual processes

Improve visibility and accountability across your logistics operations

KNOWING IS POWER

Analytics that build up your profitability

Real-time visibility into key logistics metrics. Monitor exceptions, track pending approvals, and identify top carriers with accuracy issues, ensuring efficient operations and proactive decision-making.

Active exceptions chased by your team

Invoices not submitted within SLAs

Accessorials pending approvals from customers

Getting started with Moneiva is easy

Discovery Call

During the initial discovery phase, we get to know your current processes, how our automation will fit in your existing infrastructure, your challeges, and your goals.

4 hr Onboarding

Based on our discovery session, we configure the system for you, connect to your existing systems, and train your associates.

Begin processing

Once you begin processing accessorial requests through Moneiva, we will be with you every step of the way, delivering new functionality that keeps your costs down and your revenue growing.

Why automate?

There's only one way to scale without adding to the expense line: automating your internal workflows.

Boost Profit Margins

By reducing operational inefficiencies and cutting down on unnecessary costs, automation directly contributes to higher profit margins.

Increase Revenue

Automated workflows expedite approval processes, ensuring faster decision-making and quicker revenue realization.

Reduce Bureaucracy

Automate complex workflows to simplify operations and reduce bottlenecks, driving efficiency and profitability.

Easy integration with your existing workflow

Moneiva's workflows integrate directly into Aljex for accessorial management

Accessorials management, updates, and alerting directly from Moneiva into Tai.

Moneiva integrates directly into the TMS to help you automate accessorials.

Moneiva and Drumkit work together to detect and automate accessorial events.

Automatically add approved accessorials and kickstart customer communication workflows.

Our clients are the driving force behind the problems we solve:

“We partnered with Moneiva six months ago to enhance our accessorial process. Moneiva not only streamlined this process by removing barriers for our carriers but also increased the likelihood of recovering accessorials while reducing recovery costs. Moneiva effectively addresses the two critical questions for any business leader: how will you save us money and help us generate revenue?"

Alexander Maurer

Chief Executive Officer

My journey with Moneiva has been remarkable. They have truly revolutionized the handling of accessorial charges and payments, making the entire process effortlessly efficient.

Zaro Stoilov

Sr. Vice President

Frequently asked questions

What if I already handle this process with staff?

Accessorial charges have been part of our industry for decades so, of course, you are handling it currently with staff. Automation and visibility into accessorial charges will bring similar changes as automated tracking. Remember how you used to manually track freight with you staff as well?

Do I have to only use your application?

Moneiva meets you where you and your staff work. Many of our customers' primary communication channel is still email (or text, or WhatsApp). We don't have to change that. We deliver the information where you are used to seeing it, capture approvals, and then do our magic from there.

How can I make the ROI case for your software?

Moneiva removes 20% of "garbage" time from your sales teams and focus them on generating more revenue.
With Moneiva, you increase your accessorial recoupment rate (detention, lumpers, permits, etc) by 49%, thus increasing profitability.
The 30% exception rate on invoices - gone!
The math is pretty simple. We are happy to work through it with you!

How does the TMS integration work?

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What if my TMS is not listed in your integrations list?

No problem at all! Moneiva is a standalone app - we will automate your workflows all the same, while we integrate with your TMS platform in the background. Most TMS applications are quite agreeable to integrations, once their customer asks for it.

Can Surcharge be trained on my data?

Yes! Best case scenario is that you record calls between carriers and your staff. We take these calls and help personalize Surcharge - from her name, through how she handles individual situations, approvals, and customer communications. It's actually pretty amazing!

Do you specialize in specific accessorial charges?

No, actually we cover the whole gamut. It's what makes us different and allows us to automate your workflows end-to-end.

Automation in freight accessorial management

yes, our customers love us!

Coolway Logistics Adopts Moneiva